FAQ

What is the difference between a Dillon Supply account and a website login?

A Dillon Supply account is a business account that gives you access to exclusive benefits. These include special pricing, personalized offers, and a greater product selection. When you shop with an account, you get the best value on your purchases.

A website login is your personal online access to our platform. It's how you unlock the benefits of your Dillon Supply account on our site. With a login, you can view your specific pricing, track orders, access your online purchasing history, manage shipping addresses, manage users, and more.

If you are an account holder but do not yet have a website login, you can request one. Simply fill out the form on our Contact Us page and select "Request Login Credentials" in the Subject dropdown menu.

You can also make purchases on our website without a Dillon Supply account or a login. This is done by checking out as a guest. However, when you shop this way, you will not receive the discounted pricing and other benefits reserved for our account holders.

How can I apply for a Dillon Supply account?

To be approved for an account, you must submit an application. You can complete this process by choosing one of these three options:

• Online: Fill out and submit our digital Account Application web form.
• Printable PDF: Download and complete the Account Application PDF form, and then submit it as instructed on the form.
• In-Person: Visit your local Dillon Supply branch to complete and submit a paper application form directly to a representative.

Your application will be reviewed by our team. If you have any questions during this process, please call us at (800) 849-3900 or contact your local branch for assistance.

As a Dillon Supply account holder, what can I do with administrative access?

With administrative access, you have full control to manage your account and team on our website. Some of the options available to you include:

• View Account Dashboard: Get a complete overview of your account's activity, recent orders, and key information all in one place.
• View Order History: Easily track past purchases to review spending and organize your records.
• View Invoice History: Access and download all your invoices for simple and efficient record-keeping.
• Add/Edit Shipping Addresses: Manage and update all your company's shipping locations to ensure deliveries go to the correct site.
• Set Budgets: Control spending by setting budget limits for individual users on your account.
• Manage Users: Add or remove team members and assign different access levels to streamline your company's purchasing process.

I forgot my password. How can I reset it?

To reset your password, just follow these simple steps:

1. Go to the Sign In page.
2. Select the "Forgot Password" link, which is located directly below the password field.
3. On the pop-up screen, enter your username(Typically is your email address) associated with your account.
4. Check your inbox for an email with a link to create a new password.

I'd like to be updated on upcoming products and promotions, what should I do?

The best way to stay updated is to sign up for our email list. You'll receive a variety of communications to keep you informed:

• The Monthly Newsletter
• Sales and Promotions
• Product Updates
• Branch Event Announcements

To sign up, simply enter your email address in the form at the bottom of any page on our website. You can easily manage your subscription preferences by clicking the "Update Preferences" link found in the footer of any email you receive from us.

Why am I not receiving emails from Dillon Supply?

If you are not receiving emails from Dillon Supply (such as order confirmations, shipping updates, or promotional newsletters), here are the most common reasons and the simple steps you can take to resolve the issue:

1. Check Your Spam or Junk Folder (The Most Common Culprit)

• Action: The vast majority of missing emails end up here. Please check your email client's Spam, Junk, Bulk, or even Promotions folder (especially for Gmail users).
• Solution: If you find a Dillon Supply email, mark it as "Not Spam" and move it to your primary Inbox. This teaches your email provider to trust our address in the future.

2. Check for Typos in Your Email Address

• Action: When you registered, subscribed, or placed an order, a simple typo could have been made in your email address (e.g., gamil.com instead of gmail.com).
• Solution:
  • Account Holders: Log in to your Dillon Supply account and verify the email address listed in your profile settings.
  • Non-Account Holders: If you were expecting an order confirmation, please contact our Customer Service team to have them verify the email address on your order.

3. Add Us to Your Safe Senders List

• Action: To guarantee that our emails bypass your spam filters, you should explicitly tell your email client that we are a safe sender.
• Solution: Add our main service and communication email addresses (e.g., [email protected] & [email protected]) to your email client's Contacts or Safe Senders List.

4. Your Inbox Might Be Full

• Action: If your email storage has reached its capacity limit, your provider will block new incoming emails.
• Solution: Delete old, large, or unnecessary emails to free up storage space, then try requesting the missing email again (if applicable, e.g., a password reset).

5. You May Have Unsubscribed

• Action: If you are missing our newsletters or marketing emails, you may have previously clicked the "Unsubscribe" link in a past email.
• Solution: Visit our Manage Email Communications page to check and update your subscription preferences to ensure you are opted in to the communications you wish to receive.

Still can't find the email?

If you have tried all of the above steps, please contact the Dillon Supply Customer Service Team at (800) 849-3900. We can verify if the email was successfully sent from our system and assist you further.

Can you help me find the right product for my application? 

Absolutely! Our team of experts has extensive knowledge of our product lines. You can visit your local branch, or reach out to us by phone or Contact Us with details about your project or application, and we will help you find the best solution.

What services does Dillon Supply offer? 

We are more than just an industrial products supplier; we also provide a variety of value-added services to help your business operate more efficiently. These include solutions for Cost Management, Inventory Management, Safety, and Storage & Handling. For a detailed look at our full range of services, please visit our Services page.

How can I get a Safety Data Sheet (SDS) for a product?

To obtain an SDS for a specific product, you can typically find a link on the product page. If it is not available, please contact our team with the product name and product part number, and we will be happy to provide it.

Why can't I see metals in the product categories?

To view our full range of metal products, you need to be logged in and have the correct permissions. To request metals permissions, contact us.

If you already have a Dillon Supply account but don't have a website login, you can request one here. If you are a new customer and would like to open an account, please see our FAQ on "How can I apply for a Dillon Supply account?"

How do I find my local branch?

The fastest way to find a branch near you is to use our Branch Locator. If you allow your browser to access your location, it will automatically show you the closest branches on a map. You can also manually enter a zip code or address to search.

You can also view a full list of all our branches on our Locations page.

Who do I contact with questions about my order or invoice?

For questions regarding an order or invoice, you can contact us in several ways:

• Email: Send your question to [email protected]
• Phone: Call your local Dillon Supply branch or your account representative.
• Contact Form: Fill out our Contact Us Form and select either "Billing and Invoices" or "Sales/Order Management" from the subject dropdown menu.